Terms & Conditions – Soleil UAE
“By using the Soleil UAE website, you agree to the following terms to ensure a safe and luxurious shopping experience.”
Introduction
Welcome to the official website of Soleil UAE (www.soleilae.ae).
This page constitutes a legal agreement governing the relationship between the customer and Soleil UAE when browsing the website, using its services, or completing any purchase.
Please read these terms carefully before using the website or placing an order.
By accessing the site, you acknowledge that you have read and fully agree to these Terms & Conditions.
Definitions
- Brand: Refers to “Soleil UAE.”
- Website: www.soleilae.ae and all associated pages.
- Customer: Any individual using the website or placing an order through it.
- Products: Abayas, mukhawir, dresses, or any items displayed and sold on the website.
- Services: Includes custom tailoring, shipping, and electronic payment services.
Website Usage
- Website use is permitted for personal, non-commercial purposes only.
- Reproduction, resale, or redistribution of any website content is strictly prohibited without prior written consent from Soleil UAE.
- Customers must provide accurate and truthful information when registering or placing an order.
- Soleil UAE reserves the right to modify or update website content at any time without prior notice.
Pricing & Payment
- All prices are displayed in UAE Dirhams (AED) and include VAT.
- Soleil UAE reserves the right to adjust prices at any time without prior notice.
- Payments can be made through secure electronic payment gateways or Cash on Delivery (UAE only).
- In the event of a pricing error or incorrect product information, Soleil UAE reserves the right to modify or cancel the order after contacting the customer.
Shipping & Delivery
- Orders within the UAE are delivered within 2–3 business days, and international orders within 5–10 business days, depending on destination.
- Shipping fees are calculated at checkout.
- Soleil UAE is not responsible for delays caused by shipping companies or external uncontrollable circumstances.
Returns & Exchanges
- All return and exchange requests are subject to our Return & Exchange Policy.
- Returns are not accepted after the allowed period or if the product has been used or is missing its original packaging.
Custom Orders
- Custom-made or tailored orders are final and cannot be returned or cancelled once production begins.
- Customers are responsible for providing accurate measurements and specifications.
- Soleil UAE reserves the right to adjust production timelines when necessary to ensure product quality.
Privacy & Data Protection
- Soleil UAE is committed to protecting customer privacy and will not share personal data with third parties except when necessary for payment or shipping.
- Full details are available on the Privacy Policy page.
Intellectual Property
- All designs, images, text, logos, and graphics on the website are the exclusive property of Soleil UAE.
- Copying, reproducing, or redistributing any content without written permission is strictly prohibited.
- Any violation of these rights may result in legal action.
Changes to the Terms
Soleil UAE reserves the right to update or modify these Terms & Conditions at any time.
Continued use of the website after changes constitutes acceptance of the updated terms.
Governing Law & Jurisdiction
These Terms & Conditions are governed by the laws of the United Arab Emirates.
The Courts of Abu Dhabi shall have exclusive jurisdiction over any dispute arising from the use of this website or related transactions.
FAQs – Terms & Conditions
Can I cancel my order after payment?
نعم، خلال أول 24 ساعة فقط قبل بدء التفصيل أو الشحن.
Can these terms be updated?
نعم، تحتفظ سوليل بالحق في تعديل البنود بما يتناسب مع تحديثات العمل، مع نشر التاريخ الجديد أعلى الصفحة.
Do prices include VAT?
نعم، جميع الأسعار تشمل ضريبة القيمة المضافة داخل دولة الإمارات.
Can I use the website’s photos for personal or commercial use?
لا، جميع الصور والمحتوى محمية بحقوق الملكية الفكرية.
Do you have a legal question or order inquiry?
We’re happy to assist you via WhatsApp or our official support email.
Our legal and administrative support team is ready to help.