Return & Exchange Policy – Soleil UAE

“Your satisfaction is our priority, because every Soleil design is created to bring you confidence and beauty.”

Introduction

We value your trust in Soleil UAE and are committed to offering an elegant and seamless shopping experience.
To ensure full transparency, the following outlines the return and exchange conditions applicable to all purchases made through our website or via WhatsApp orders.

Exchange Policy

You are eligible to exchange a product in the following cases:

• The wrong size was delivered.
• The item has a clear manufacturing defect.
• The product received does not match the photo or description.

Exchange Window:

Requests must be submitted within 3 business days from the date of receiving the order.

Product Condition:

• The item must be unused, unwashed, and in its original packaging, including all accessories (if applicable).
• Exchanges are not accepted for customized or tailored items.

Return & Refund Policy

A return is accepted only in the following cases:

• A verified manufacturing defect after inspection.
• The wrong product was sent by mistake from our team.

Once your request is reviewed and approved:

You may choose one of the following:

• Exchange the item with another product of equal or higher value (difference paid if applicable).
• Receive a store credit valid for 3 months.
• Receive a refund via bank transfer within 5–10 business days from approval.

Non-Returnable & Non-Exchangeable Items

We cannot accept returns or exchanges in the following cases:

• Custom-made or tailored-to-measure items.
• Items that have been worn, washed, altered, or damaged after delivery.
• Sale or promotion items (Final Sale).
• Requests submitted after the 3-day window.

Return & Exchange Process

To submit a request, please follow these steps:

1. Contact our customer service via WhatsApp within the allowed time frame.
2. Provide your order number and photos showing the issue or defect (if any).
3. Our team will review your request within 24 working hours.
4. A pickup will be arranged from your registered address, or you may drop off the item through our approved courier service.

Refunds

• Refunds are processed after the product is received and inspected by our quality team.
• Refunds are issued using the original payment method or via bank transfer.
• Shipping fees are non-refundable.

Additional Notes

• If the error is from Soleil UAE, we will cover all shipping costs.
• In other cases (e.g., size or customer preference), the customer bears round-trip shipping charges.
• You may contact us anytime via email or WhatsApp to follow up on your request.