FAQ – Soleil UAE
Elegance begins with clarity… so we gathered the answers you need in one place.
About Soleil UAE
What is Soleil UAE?
Soleil UAE is a luxury Emirati fashion brand specializing in abayas, mukhawir, and dresses.
It blends Emirati heritage with international elegance, with all designs crafted in Abu Dhabi by skilled Emirati designers.
Where did the name “Soleil” come from?
Soleil” means “sun” in French — chosen to represent light, hope, and beauty, the values reflected in our designs.
Are Soleil designs limited or produced in quantity?
All designs are limited-edition, ensuring every piece remains unique and personal to the woman wearing it.
Designs & Custom Tailoring
Can I order a custom-made abaya?
Yes, we offer a full personalization service where you can choose the fabric, color, embroidery, and size to match your style perfectly.
How long does custom tailoring take?
Usually 5–10 business days, depending on fabric selection and design details.
Can I modify a ready-made design?
Yes, we can adjust sizing or make minor modifications before shipping.
Are all abayas handcrafted?
Most of our designs feature premium hand embroidery using silk, gold, or silver threads — combined with modern detailing techniques.
Sizes & Fabrics
How do I choose the right size?
Each product page includes a detailed size chart.
You may also message us on WhatsApp and send your measurements for personalized assistance.
What fabrics do you use at Soleil UAE?
We use carefully selected luxury materials such as:
- Premium Japanese crepe
- Natural silk
- Soft chiffon
- Summer linen
- Hand-embroidered
- artisanal fabrics
Are the designs suitable for all seasons?
Yes. We create special collections for each season — summer, winter, Ramadan, and Eid — ensuring comfort in the UAE climate.
Ordering & Payment
How can I place an order?
You may order directly through our website or via WhatsApp for special/custom requests.
What payment methods are available?
We offer flexible and secure payment options:
- Online card payment
- Cash on Delivery (UAE only)
- Bank transfer for custom orders
Are prices inclusive of VAT?
Yes, all displayed prices include UAE VAT.
Shipping & Delivery
Do you deliver to all Emirates?
Yes, we provide fast delivery to all Emirates within 2–3 business days.
Do you ship internationally?
Yes, we offer international delivery to several GCC and Arab countries through certified carriers.
How long is the delivery time?
- Within UAE: 1–3 business days
- International: 5–10 business days depending on destination
Can I track my order?
Yes. Once shipped, you’ll receive a Tracking Number to follow your order until it arrives.
Returns & Exchanges
Can I return or exchange a product?
Yes. Exchanges are possible within 3 days if there is a manufacturing defect or incorrect sizing.
For more details, please refer to the Return & Exchange Policy.
Can I receive a cash refund?
Refunds are provided through store credit or bank transfer after the product is reviewed.
Can I modify my order after confirming it?
Yes, within the first 24 hours and before tailoring or shipping begins.
Contact & Customer Support
How can I contact Soleil UAE?
Through the following channels:
Direct WhatsApp
Official email
Or via the “Contact Us” page on the website
What are your customer service hours?
Our team is available Saturday to Thursday, from 10 AM to 8 PM.
Is customer support available in Arabic and English?
Yes, we provide bilingual support for customers inside and outside the UAE.